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America Movil

America Movil

www.americamovil.com
What is your customer experience with America Movil?

America Movil Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

3.2 star rating based on 2 customer reviews; consumers are mostly neutral. Reviews value cheap pricing and note a low price level, while reporting recurring issues with customer service and service reliability.

Positive Feedback

Customers cite affordable pricing and diverse product options, with reviewers highlighting billing practices and product variety as valued aspects.

Negative Feedback / Risk Areas

  • Frequent America Movil customer complaints about unhelpful customer service.
  • Service outages and lost phone numbers reported by multiple users.
  • Issues tied to billing and difficulty obtaining refunds or resolution.

Key Takeaways for Future Customers

  • Check recent America Movil reviews before committing to a plan.
  • Expect low prices but prepare for potential customer support delays.
  • Document calls and chats for billing or service disputes.
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Media from reviews

America Movil - Simple mobile/family mobile lost my phone number and cant retrieve it.
America Movil - Simple mobile/family mobile lost my phone number and cant... - Image 2America Movil - Simple mobile/family mobile lost my phone number and cant... - Image 3America Movil - Simple mobile/family mobile lost my phone number and cant... - Image 4America Movil - Simple mobile/family mobile lost my phone number and cant... - Image 5America Movil - Simple mobile/family mobile lost my phone number and cant... - Image 6America Movil - Simple mobile/family mobile lost my phone number and cant... - Image 7
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Roberto M Zpb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Solicitud de Permiso para utilizar clip de "Un Rincon Cerca del Cielo"

Estimada Paula,

Mi nombre es Roberto Montoya y soy el director de un cortometraje titulado Mari. Este es un proyecto de estudiantes en la Universidad de Nueva York que busca ser distribuido en festivales de cine en los Estados Unidos y quizás México. En una de las escenas, una joven y su abuela están viendo televisión juntas, y me gustaría utilizar un breve clip de 'Un rincón cerca del cielo' - Pedro Infante, para evocar una sensación nostálgica.

El clip será utilizado por aproximadamente 10 segundos y se mostrará dentro de un contexto no comercial, exclusivamente para fines artísticos en festivales. Dado que la película está protegida por derechos de autor, me gustaría saber cómo puedo obtener los permisos correspondientes para utilizar esta breve secuencia en mi película.

Agradecería mucho cualquier orientación que me pueda proporcionar sobre los pasos a seguir o si usted me puede ayudar a contactar a los titulares de los derechos de la película.

Quedo atento a su respuesta y agradezco de antemano su tiempo y apoyo.

Atentamente,

Roberto Montoya

View full review
Victoria S Wub

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Simple mobile/family mobile lost my phone number and cant retrieve it.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Simple mobile/family mobile cannot retrieve my old phone number. Leaving me no choice but to change it, just, so I have a phone to use.

They cannot help me I have spoken to many people in 3 days and still no help. At least give me the money I lost in the 3 days with no phone at all. I have screenshots of all the calls times and chats I had with customer service.

Also, I don't appreciate being lied to. I asked to speak to a supervisor they transfer me to another person in the same dept and say they are a supervisor but still can't help me and have to transfer me again.

View full review
Loss:
$15
Pros:
  • Cheap
Cons:
  • No help from customer service

Preferred solution: Let the company propose a solution

User's recommendation: Dont rely on customer service representatives.

Cordell E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Look somewhere else

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I am a Telnor customer in San Felipe Baja California. My internet service has been off since January 28th.

The phone side of the service has been off for over 3 years. When we purchased this service we were assured that we were getting a state of the art upgrade.

On January 1 I received an email stating that you were going to terminate service to our area and have us go to a Tercel modem. When I returned the modem I have they informed me that option was no longer available and they would send someone to restore service. That has not happened and every time I visit the office there are other people there with the same problem.

My phone number that does not work is 686688**** email cordelle@***.com

I doubt that anyone will read this cares if my service works or not but I have been searching for avenues to reach someone who has an answer. Cordell Elliston

View full review

Preferred solution: Deliver product or service ordered

Robert B Ftx

TracFone Customer Service

I have spoken with all different levels of TracFone associates and have gotten nowhere. This product is faulty/malfunctioning.

I'm paying for services that I am not able to use. Customer service at TracFone is the worse service I have ever seen. If I go any longer without being addressed by this company about this issue I will begin to take further action about faulty advertisement. I paid money for a service and I'm not getting that service.

I will send photos and anything else once I receive a response... rcbush1@***.com

View full review
Loss:
$4
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

jackmilleron

T-Mobile NO 4G data, No Voice Service

--need help-- T-Mobile NO 4G data, No Voice Service

WHEN IS THIS PROBLEM GOING TO BE FIXED?? these locations have no service, past 7 days;

bj club, farmindale, n.y.

bayway arts center east islip, n.y.

smith haven mall lake grove, n.y.

fitlife gym e main st, east islip, n.y.

li medical diagnostic e main st, east islip, n.y.

patchogue family medical care patchogue, n.y.

chamber members have contacted, t-mobile, metropcs, and

everyone blames users phone, this is baloney

T-Mobile service is nonfunctional and dead

view outage map, please fix asap

https://downdetector.com/status/t-mobile/map/

please do not ask me to supply more information

you have location and trouble reported maps

send your tech to test and replace the bad breaker

Sincerely,

jackmilleron@***.com

cc New York Attorney General Letitia James

cc County Executive Balone

cc NY Public Utilities Commission John B. Rhodes, Chairman

cc Walmart CEO Doug McMillon

View full review
Loss:
$200
Reason of review:
Bad quality

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Loganville, Georgia

Total Clueless

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This is by for the WORST company yet. Each time the parent company America Movil (which by the way is not American) swallows up another company or creates a new one the service gets worst.

I have tried for 5 days to transfer a number to them and have given up as they can't get their act together. I wish someone would create a company that would provide a great service and refuse to sell out to this bunch. My frustration level has reach the all time high as you can not get a simple transaction done without some error.

To top it off everything they do is on script. If at all possible AVOID this company and their other companies.

View full review
Loss:
$600
Cons:
  • Inability to process my request
Reason of review:
Order processing issue
Chandra Hul

Total Wireless Cell Phone Service Review

My battery dies and i charge all day night

View full review
Reason of review:
Bad quality

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