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Simple mobile/family mobile lost my phone number and cant retrieve it.

3.2
America Movil - Simple mobile/family mobile lost my phone number and cant retrieve it.
America Movil - Simple mobile/family mobile lost my phone number and cant retrieve it.
America Movil - Simple mobile/family mobile lost my phone number and cant retrieve it.
America Movil - Simple mobile/family mobile lost my phone number and cant retrieve it.
America Movil - Simple mobile/family mobile lost my phone number and cant retrieve it.
America Movil - Simple mobile/family mobile lost my phone number and cant retrieve it.
Simple mobile/family mobile cannot retrieve my old phone number. Leaving me no choice but to change it, just, so I have a phone to use. They cannot help me I have spoken to many people in 3 days and still no help. At least give me the money I lost in the 3 days with no phone at all. I have screenshots of all the calls times and chats I had with customer service. Also, I don't appreciate being lied to. I asked to speak to a supervisor they transfer me to another person in the same dept and say they are a supervisor but still can't help me and have to transfer me again.

User's recommendation: Dont rely on customer service representatives.

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ID
#2209654 Review #2209654 is a subjective opinion of poster.
Service
Cellularone Phone Service
Pros
  • Cheap
Cons
  • No help from customer service
Loss
$15
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Look somewhere else

3.5
I am a Telnor customer in San Felipe Baja California. My internet service has been off since January 28th. The phone side of the service has been off for over 3 years. When we purchased this service we were assured that we were getting a state of the art upgrade. On January 1 I received an email stating that you were going to terminate service to our area and have us go to a Tercel modem. When I returned the modem I have they informed me that option was no longer available and they would send someone to restore service. That has not happened and every time I visit the office there are other people there with the same problem. My phone number that does not work is 686688**** email cordelle@***.com I doubt that anyone will read this cares if my service works or not but I have been searching for avenues to reach someone who has an answer. Cordell Elliston
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ID
#1804467 Review #1804467 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

TracFone Customer Service

I have spoken with all different levels of TracFone associates and have gotten nowhere. This product is faulty/malfunctioning. I'm paying for services that I am not able to use. Customer service at TracFone is the worse service I have ever seen. If I go any longer without being addressed by this company about this issue I will begin to take further action about faulty advertisement. I paid money for a service and I'm not getting that service. I will send photos and anything else once I receive a response... rcbush1@***.com
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ID
#1670315 Review #1670315 is a subjective opinion of poster.
Service
Tracfone Customer Care
Reason of review
Poor customer service
Loss
$4
Preferred solution
Let the company propose a solution
New Reviewer

T-Mobile NO 4G data, No Voice Service

--need help-- T-Mobile NO 4G data, No Voice Service WHEN IS THIS PROBLEM GOING TO BE FIXED?? these locations have no service, past 7 days; bj club, farmindale, n.y. bayway arts center east islip, n.y. smith haven mall lake grove, n.y. fitlife gym e main st, east islip, n.y. li medical diagnostic e main st, east islip, n.y. patchogue family medical care patchogue, n.y. chamber members have contacted, t-mobile, metropcs, and everyone blames users phone, this is baloney T-Mobile service is nonfunctional and dead view outage map, please fix asap https://downdetector.com/status/t-mobile/map/ please do not ask me to supply more information you have location and trouble reported maps send your tech to test and replace the bad breaker Sincerely, jackmilleron@***.com cc New York Attorney General Letitia James cc County Executive Balone cc NY Public Utilities Commission John B. Rhodes, Chairman cc Walmart CEO Doug McMillon
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ID
#1566774 Review #1566774 is a subjective opinion of poster.
Location
Brooklyn, New York
Reason of review
Bad quality
Loss
$200
Preferred solution
Deliver product or service ordered
New Reviewer

Total Wireless Cell Phone Service Review

My battery dies and i charge all day night
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ID
#864102 Review #864102 is a subjective opinion of poster.
Location
Mountain View, California
Reason of review
Bad quality

Total Clueless

1.1
This is by for the WORST company yet. Each time the parent company America Movil (which by the way is not American) swallows up another company or creates a new one the service gets worst. I have tried for 5 days to transfer a number to them and have given up as they can't get their act together. I wish someone would create a company that would provide a great service and refuse to sell out to this bunch. My frustration level has reach the all time high as you can not get a simple transaction done without some error. To top it off everything they do is on script. If at all possible AVOID this company and their other companies.
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ID
#855186 Review #855186 is a subjective opinion of poster.
Location
Loganville, Georgia
Cons
  • Inability to process my request
Reason of review
Order processing issue
Loss
$600

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